Association of British Orchestras

Development Assistant

Bournemouth Symphony Orchestra £18,000 Closing date 13 January 2020
Title: Development Assistant

Reports to: Development Manager (Membership and Legacies)

Responsible for: N/A

MAIN PURPOSE OF JOB

The Development team is responsible for the fulfilment of the fundraising needs of the Bournemouth Symphony Orchestra (BSO). Working to set targets, the team generate funds through various income streams including trusts and foundations, corporate partnerships, major donors, legacies and through the BSO’s membership scheme. This is an exciting opportunity to gain experience and develop skills underpinning the fundraising discipline including event co-ordination, supporter care, marketing, donor communications and data analysis to gain real experience in the stewardship and management of BSO members and legacy pledgers.

Key Areas of Responsibility

• Support the Development Manager and Head of Department in the implementation of the membership and legacy strategies.

• Act as a helpful and professional first point of contact for members, donors and legacy pledgers, by phone, email, post and in person at events.

• Financial processing of membership renewals and donations, including one-off and regular transactions made via Direct Debit and continuous payment authority.

• Maintain accurate records for members and legacy pledgers on our central database (Spektrix), including recording donations, event attendance, thank you letters and other correspondence.

• Run regular reports from the database to establish membership activity and trends.

• Using the database, administer all aspects of the membership scheme, including coordinating monthly membership renewals, reminders for lapsed members, new member welcome packs and distribution of our supporter magazine ‘Quarternote’ and the annual review.

• Assist the Development Manager with the production of new materials including the annual membership events leaflet, welcome packs, mailings, display material etc. Duties may include writing copy, proof-reading and design.

• To produce, update, maintain and oversee the team’s annual events planning documents (including on BSO’s website) and to diarise events and the team’s attendance.

• Support, deliver and attend cultivation and stewardship events across our main concert hubs, principally Poole, Portsmouth and Exeter. Duties will include preparing guest lists, issuing invitations, writing staff briefings, and administering room bookings, musician attendance and hospitality requirements (with venues and caterers).

• Attend pre-concert and occasional post-concert events for members, legacy pledgers, donors and prospective supporters, acting as a representative of the Orchestra and Development team.

• Export and analyse audience and supporter data from the database, enabling the team to identify potential new members, legacy pledgers and supporters.

• Support the Development Manager by undertaking research and data analysis of new and existing donors, members and prospects to identify potential interest in BSO’s work.

• Identify with relevant colleagues those members and legacy pledgers who have the capacity to be upgraded to higher levels of support.

• Work with the Finance team to ensure that payments are processed promptly, accurate records of income and expenditure for members are maintained, and that Gift Aid income is maximised.

• Provide administrative support for corporate partnerships work and corporate events as briefed by either the Head of Development or Development Manager (maximum 7 hours per week).

PERSON SPECIFICATION

Essential

• Interest in classical music, the arts and fundraising in a cultural organisation

• Education to degree level or equivalent

• Willingness to learn and apply that learning in the workplace

• Strong communication (written and oral) and inter-personal skills including a genuine enjoyment for meeting new people and building relationships

• Highly organised with experience of juggling competing priorities and hitting deadlines

• Meticulous attention to detail

• Team player

• Strong IT skills, including Microsoft Office (particularly Excel)

• Comfortable working with databases, handling data and data analysis

• A full, clean driving licence

Highly desirable

• Experience of event management

• Experience of working with CRM systems

Contact details

nwright@bsorchestra.co.uk
Bournemouth Symphony Orchestra
2 Seldown Lane
Poole
Dorset
BH15 1UF

Annual Conference

The next conference will be held in Manchester from 29-31 January 2020,

hosted by The Hallé and BBC Philharmonic