Association of British Orchestras

Director of Commercial and Venue Operations

Southbank Sinfonia at St John's Smith Square £40,000 - £45,000 Closing date 31 March 2023
The Director of Commercial and Venue Operations is a crucial role at the heart of the organisation, a member of the Senior Management Team, responsible for promoting and managing the venue, overseeing all operations within the building including commercial hire, concerts and community engagement programmes (the latter delivered by the Orchestra Team). The role is accountable for delivering increased commercial venue hire income targets, a need identified in our recent business planning process following the formation of the newly merged organisation. This role will also be responsible for managing the Box Office team, liaising with catering, working to improve the audience and visitor experience across all interactions with the organisation, both directly and virtually, and driving improvements to operational efficiency across all areas of the venue operations.


• Support the Chief Executive in terms of strategy development.
• Take overall responsibility for the venue calendar.
• Promoting the venue and liaising with commercial hirers to maximise income generation.
• Working with the Operations Coordinator to manage public concerts in the venue, including agreeing equipment hire, stage and seating layouts.
• Working with the Communications Team to ensure the organisation’s work reaches a wide and diverse audience.
• Leading the Box Office Team to ensure sales are maximised and that the organisation’s data is maintained and used efficiently and in full compliance with GDPR regulations.
• Leading the Catering Team to ensure that events and performances are well catered for and all elements of the catering function are integrated into our visitor offer throughout the day.
• Supervising the Front of House Manager in terms of supporting and managing the casual staff team of ushers and crew.
• Line manage all direct reports effectively, ensuring all appraisals are undertaken in a timely manner and training needs identified and met.


The role of Director of Commercial and Venue Operations is advertised as a full-time, permanent role.
Regular hours of work are Monday to Friday, 9.30am - 5.30pm, although flexibility will be required when overseeing some evening and weekend events.

Annual leave is 25 days plus statutory bank holidays. Notice period is 3 months, following a 6-month probation period.

Salary: circa £40,000-£45,000 per annum, dependent on experience, plus a 3% Employer Pension contribution.
Southbank Sinfonia at St John’s Smith Square operates an occupational pension scheme via NEST.


The closing date for applications is midday on Friday 31st March 2023.

To apply, you should email an application form and equal opportunities monitoring form (available on our websites) to Gabrielle Court at by the closing date.

Please note that late or incomplete applications cannot be accepted.

Interviews for shortlisted candidates will take place on 12th April Please indicate in your application if you have any availability issues that day.

If you would like to find out more about the role or would value an informal conversation about how it may suit you at this stage in your career, we would be very happy to hear from you. Please contact Rosie Fraser, Chief Executive, on 07810 756319 or

Contact details

Annual Conference

The next ABO conference will take place in Gateshead,
hosted by The Glasshouse ICM, from 5-7 February 2025.