Association of British Orchestras

Human Resources Manager

London Symphony Orchestra Salary Competitive, subject to experience + benefits Closing date 05 July 2023
The LSO is seeking an experienced HR professional to drive its people function. The role encompasses all aspects affecting employees, as well as supporting the Orchestra Committee with matters relating to self-employed musicians. The HR Manager will be responsible for co-ordinating and implementing policies and procedures and for providing advice and guidance across the organisation, working closely with line managers on all aspects of recruitment, induction, retention and succession planning. This is a pivotal role in further developing an inclusive and welcoming environment in which the musicians and employees from all backgrounds can thrive.

Closing Date: Wednesday 5 July 2023 10am

For more information about this post, including a full job description and how to apply, please visit


Key Responsibilities
People Management and Administration - Employees
• Proactively manage the end-to-end employee life cycle, from recruitment though to exit, for all aspects of the organisation, liaising closely with line managers.
• Act as the first point of contact for employees with non-routine / non-administrative HR queries or issues, providing guidance and support as required.
• Provide support to line managers, to ensure compliance with current legislation and company policies and procedures.
• Oversee all employee administration (managed day-to-day by the Finance & Resources Manager) including ensuring that contracts, policies and other documentation are up-to-date and appropriate.
• Implement new systems to improve the efficiency and effectiveness of administrative processes.
• Work with the Finance and Resources Director to develop, review and draft updates of policies.
• Collate data and KPIs relating to LSO people and report these to the Board, Arts Council England and other funders.
• Review and authorise the monthly employee payroll and occasionally provide cover if the Finance and Resources Manager is absent (payroll processing is outsourced).
• Coordinate staff planning and salary reviews, liaising closely with line managers, for approval by the Finance and Resources Director.
• Support line managers and colleagues with formal processes such as investigations or disciplinary processes.
People Management and Administration – LSO Members
• Oversee administrative processes relating to LSO Members, including fortnightly fee payments, which are managed on a day-to-day basis by the Finance and Resources Manager and Player Fees Coordinator.
• Support the Finance and Resources Director and/or Project Director in reviews of policies and processes relating to LSO Members.

Benefits and Training
• Take responsibility for all benefits offered to LSO Members and employees, including annual renewals, working closely with the Finance and Resources Manager.
• Lead the on-going monitoring of benefits, in line with the LSO’s priorities and market best practice, to contribute towards improving the working experience of our people.
• Lead and manage strong working relationships with employee benefits advisors and external HR advisors.
• Identify training, professional development and personal development needs of LSO people to meet business needs, working closely with line managers to develop and deliver an appropriate training plan.
• Co-ordinate annual group bookings for the Association of British Orchestras conference and follow-up on feedback and action points across the organisation.
Engagement & Internal Communication
• Identify and implement opportunities to improve engagement of LSO people and to increase awareness, communication and coordination between different departments, as well as between LSO Members and employees.
• Coordinate and chair the Members’ working group on Diversity, Equity & Inclusion (DEI), and champion DEI in relation to LSO employees.
• Chair the Mental Health and Wellbeing Action Group, working with musicians and LSO employees to develop, deliver and progress the LSO’s Mental Health and Wellbeing Plan.
• Sit on the Health & Safety Committee and work with musicians and LSO employees to implement the Safety Improvement Plan across the organisation in relation to people matters.
• Prepare and contribute to the fortnightly bulletin for LSO Members and employees.
• Coordinate regular employee meetings and collate and circulate meeting notes as required.
• Lead the annual LSO survey and evaluate results to feed into the LSO’s improvement plans for diversity, equity, inclusion, and mental health & wellbeing. Conduct analysis of data to help inform policies, procedures and initiatives.
• Attend Heads of Department and Orchestra Committee meetings as required.
• Provide cover for the Finance and Resources Manager as needed.
• Any other duties that may reasonably be requested.

We are looking for someone with the following experience and skills:
• A proven solid track record of general HR experience.
• Up to date knowledge of employment law and CIPD qualified or qualified by experience.
• Experience of implementing HR policies and procedures including recruitment, performance management, retention, change management, disciplinary, grievance and welfare matters.
• Able to offer competent professional advice and guidance, balancing the needs and priorities of the organisation and individuals.
• Able to deliver people management strategies in line with the organisation’s overall strategic aims and objectives.
• Able to work effectively, cohesively and sensitively across a wide range of teams.
• Excellent analytical, organisational and prioritisation skills alongside a calm and professional approach to a busy workload.
• Able to maintain confidentiality and handle sensitive situations with judgment and discretion.
• Experience of working with diverse groups of people, reflecting varying requirements in policies and processes.
• Exceptional interpersonal, verbal and written communication skills.
• An interest in music.
• An understanding of how performing arts organisations operate and/or experience of working in the charities sector.
• Experience of working with both salaried and variable hours employees, managing different payrolls and freelance contracts.
• The ability to inspire others through effective coaching and upskilling.

Contact details
Barbican Centre
Silk Street

Annual Conference

The next ABO conference will take place in Gateshead,
hosted by The Glasshouse ICM, from 5-7 February 2025.