Association of British Orchestras

Technology Service Desk Engineer

Royal College of Music £27,904 - £30,546 per annum Closing date 23 August 2022
Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised as we were ranked the global top institution for performing arts in the 2022 QS World University Rankings by Subject.

Digital technology is increasingly important in learning and teaching, as well as the business and administration of the College. As part of our ambitious digital strategy, we are expanding our Service Desk team to support our students, professors and staff in the use of technology.

We are seeking a Technology Service Desk Engineer to join our Service Desk team under the leadership of the Deputy Technology Manager. The ideal candidate will be a technology enthusiasts and expert, with a friendly approach and a passion for helping people get the most out of technology and solving technical problems. An appreciation of classical music and the technology needs of busy musicians would also be advantageous.

Working at our South Kensington campus, the Service Desk team will deal with a wide range of IT support requests, providing 1st/2nd line user support for desktop PCs and phones, business and specialist software, cloud services, laptops, printing facilities and basic AV equipment. There will also be opportunities for the engineers to use and develop their own specialist skills and to work on a wide range of digital projects, including major upgrades and renewals as part of the College’s £40m investment programme, More Music.

We are seeking candidates with the following skills and attributes:

• Intermediate knowledge of Microsoft Office 365, Teams, Outlook and Windows 7/10 maintenance, administration and troubleshooting

• Intermediate experience of hardware maintenance and support; Active Directory & Server administration; SCCM; and VOIP telephone systems (ideally Mitel)

• Experience using IT Service Management tools such as Serviceaide, Servicenow, Topdesk, or UniDesk

• Excellent inter-personal and customer service skills, ideally in a similar internal support environment, with an approachable attitude and a genuine interest in Digital Technology & Music

• Effective problem solving and prioritisation skills with a keen attention to detail

The successful candidates will work closely with other members of the digital team to provide an effective, joined-up support service to College staff and students. The postholders will also have a great degree of independence in their work, with a supportive management structure.

This post is offered on a permanent, full-time, basis and is immediately available.

For full details of this position please read the Applicant Information Pack, available to download from the RCM website.

CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.

The RCM is committed to being an equal opportunities employer and to promoting a diverse and inclusive environment for all our staff, students and visitors.

Contact details

Annual Conference

The next ABO conference will take place in Gateshead,
hosted by The Glasshouse ICM, from 5-7 February 2025.