Welcome Desk & Sales Assistant
Southbank Sinfonia at St John's Smith Square £10.85 per hour + holiday pay Closing date 13 October 2021
Southbank Sinfonia at St John’s Smith Square is the exciting coming together of two much-loved and well-respected music organisations: the orchestra - Southbank Sinfonia, and the venue – St John’s Smith Square. Now one organisation, with a unified management structure, Southbank Sinfonia at St John’s Smith Square is a dynamic beacon for classical music.
This is a crucial role for the organisation, helping to ensure that every visitor (artist, audience, colleague or other) receives a warm, confident and helpful welcome. As the first person to greet visitors, either in person or by telephone, you will embody our organisational values at all times with friendly efficiency.
Key Responsibilities/Duties
Duties include:
• Providing a confident, friendly and assured welcome to any visitors to St John’s Smith Square. These may include artists, business colleagues, trustees, education groups, audience members, tourists and others.
• Managing enquiries and deliveries.
• Answering telephones and processing calls efficiently, whether by answering enquiries, passing the call to an appropriate colleague, or selling tickets to potential audience members.
• Processing Friends memberships for Southbank Sinfonia at St John’s Smith Square.
• Selling merchandise.
• Providing administrative support across the organisation as required.
• Preparing marketing materials.
• Providing ‘on the door’ Box Office cover as required.
Welcome Desk and Sales Assistant (casual) – Person Specification
Southbank Sinfonia at St John’s Smith Square is able to achieve all it does thanks to a dedicated, hard-working team. Within this, each colleague plays a singular role, vital to the organisation.
We are keen for individuals with a wide range of experiences and backgrounds to apply for this role, and are happy to consider applicants without direct work experience of every element of the key responsibilities above.
You should be articulate and engaging – you will be proud to be the first person many people encounter when they come to Southbank Sinfonia at St John’s Smith Square.
Applicants are also encouraged to draw on any relevant experience they may have gained in voluntary work or in their own projects. There are, however, a number of qualities we are looking for:
Essential
• A broad knowledge of and interest in classical music and the performing arts;
• Confident written and verbal communication skill;
• Strong IT skills;
• Cash Handling experience;
• An enthusiastic team player with a pro-active “can do” attitude;
• Ability to manage and prioritise a diverse and fast moving workload, anticipating and meeting deadlines as required;
• Ability and willingness to work weekends and evenings as appropriate;
Desirable
• Strong IT skills, including knowledge of CRM and ticket sales systems (ticketsolve) and Adobe In-Design;
• Experience of working with classical music.
Salary and Terms and Conditions
This is a casual position and hours will be agreed with the successful candidate according to a rota agreed one calendar month in advance.
Salary: £10.85 per hour + holiday pay
Pension: Southbank Sinfonia at St John’s Smith Square operates a work-place pension scheme which all staff are eligible to join subject to standard pension auto-enrolment procedures
Hours: flexible, according to the rota agreed one month in advance
Annual Leave: Annual Leave entitlement is calculated pro rata and paid on a monthly basis
Probationary period: Six Months
Notice Required: One Month
Please apply by filling in the Job Application Form, found here: www.sjss.org.uk/vacancies and send this, by email, to Barbara Wołczek on Barbara@sjss.org.uk. Please note that CVs will not be accepted. As part of our commitment to equality, diversity and inclusion, all applications will be anonymised before consideration for shortlisting by the selection panel.
CLOSING DATE FOR APPLICATIONS: Wednesday 13th October 2021, 3pm
INTERVIEWS: Week Commencing Monday 18th October 2021
02072222168
Southbank Sinfonia at St John's Smith Square
St John's Smith Square
London
SW1P 3HA
This is a crucial role for the organisation, helping to ensure that every visitor (artist, audience, colleague or other) receives a warm, confident and helpful welcome. As the first person to greet visitors, either in person or by telephone, you will embody our organisational values at all times with friendly efficiency.
Key Responsibilities/Duties
Duties include:
• Providing a confident, friendly and assured welcome to any visitors to St John’s Smith Square. These may include artists, business colleagues, trustees, education groups, audience members, tourists and others.
• Managing enquiries and deliveries.
• Answering telephones and processing calls efficiently, whether by answering enquiries, passing the call to an appropriate colleague, or selling tickets to potential audience members.
• Processing Friends memberships for Southbank Sinfonia at St John’s Smith Square.
• Selling merchandise.
• Providing administrative support across the organisation as required.
• Preparing marketing materials.
• Providing ‘on the door’ Box Office cover as required.
Welcome Desk and Sales Assistant (casual) – Person Specification
Southbank Sinfonia at St John’s Smith Square is able to achieve all it does thanks to a dedicated, hard-working team. Within this, each colleague plays a singular role, vital to the organisation.
We are keen for individuals with a wide range of experiences and backgrounds to apply for this role, and are happy to consider applicants without direct work experience of every element of the key responsibilities above.
You should be articulate and engaging – you will be proud to be the first person many people encounter when they come to Southbank Sinfonia at St John’s Smith Square.
Applicants are also encouraged to draw on any relevant experience they may have gained in voluntary work or in their own projects. There are, however, a number of qualities we are looking for:
Essential
• A broad knowledge of and interest in classical music and the performing arts;
• Confident written and verbal communication skill;
• Strong IT skills;
• Cash Handling experience;
• An enthusiastic team player with a pro-active “can do” attitude;
• Ability to manage and prioritise a diverse and fast moving workload, anticipating and meeting deadlines as required;
• Ability and willingness to work weekends and evenings as appropriate;
Desirable
• Strong IT skills, including knowledge of CRM and ticket sales systems (ticketsolve) and Adobe In-Design;
• Experience of working with classical music.
Salary and Terms and Conditions
This is a casual position and hours will be agreed with the successful candidate according to a rota agreed one calendar month in advance.
Salary: £10.85 per hour + holiday pay
Pension: Southbank Sinfonia at St John’s Smith Square operates a work-place pension scheme which all staff are eligible to join subject to standard pension auto-enrolment procedures
Hours: flexible, according to the rota agreed one month in advance
Annual Leave: Annual Leave entitlement is calculated pro rata and paid on a monthly basis
Probationary period: Six Months
Notice Required: One Month
Please apply by filling in the Job Application Form, found here: www.sjss.org.uk/vacancies and send this, by email, to Barbara Wołczek on Barbara@sjss.org.uk. Please note that CVs will not be accepted. As part of our commitment to equality, diversity and inclusion, all applications will be anonymised before consideration for shortlisting by the selection panel.
CLOSING DATE FOR APPLICATIONS: Wednesday 13th October 2021, 3pm
INTERVIEWS: Week Commencing Monday 18th October 2021
Contact details
barbara@sjss.org.uk02072222168
Southbank Sinfonia at St John's Smith Square
St John's Smith Square
London
SW1P 3HA